Surprise her with a gift certificate, so she can get exactly what she wants... more

Photo Contest
HS GALLERY

Check out the lingerie galleries submitted by Pro and Amateur Models more..


New Collection
CATEGORY

Want to know what's new? Check out our latest seductive lingerie arrivals here View Collection

http://www.highlyseductive.com.au/page.php?page_id=5679
Home     FAQ

FAQ

Find answers to some of the most Frequently Asked Questions here:


Products

Q. I need different size panties to bras. Do you sell them separately?
A. Yes, we at Highly Seductive understand that women come in all shapes and sizes and so most of our products are sold separately.
Q. I really like a product but can't find it in my size, can you help?
A. Should you find a product that you really like but are unable to find it in your size, please email us at info@highlyseductive.com.au and we will try to order it in for you.

General

Q. How do I use my Gift Certificate?
A. You will need to enter your unique coupon number at the checkout process and the system will automatically deduct the Gift Certificate amount off your purchase.
Q. What method of payment do you accept?
A. We accept VISA, MASTERCARD, AMEX, CHEQUE, MONEY ORDER and DIRECT DEPOSIT. Please make cheques payable to HS Fasion Co. and send to PO BOX 2181, Normanhurst NSW 2076. Please note that orders will be dispatched upon clearance of cheques by the bank.
Q. Is my personal information secure?
A. Your privacy on the Internet is of the utmost importance to us. At HighlySeductive.com.au, we understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. For full details please refer to our Privacy Policy.

Return Items

Q. The items I purchased do not fit, can I exchange them or get a refund?
A. Yes, we do accept exchange or offer refund providing that the garments have not been worn and all tags are still attached. To avoid soiling the garments we recommend that you try them on over your own underwear. For further information please refer to our Returns Policy.

Shipping

Q. How do I know if my order has been shipped?
A. You can check on the status of your order via My Account. However this feature is only available for customer who have registered with us. Alternatively you can email us at info@highlyseductive.com.au.
Q. How is my order shipped?
A. Your order will be shipped via Registered Post within 1-2 business days.
Q. Will my order be shipped discreetly?
A. Yes, all our orders are sent in plain packaging and do not contain any reference or description of the content.
Q. Do you ship outside of Australia?
A. Yes we do. Please ensure to select an appropriate shipping zone in the shopping cart.

Order

Q. Do you backorder items?
A. No, however should you find something that you like please email us at info@highlyseductive.com.au
Q. When can I expect to receive my order?
A. Your order will be shipped within 1-2 working days, and you can expect delivery within 4 working days.